Starting point for legal review
Complaints information
If something has not been handled as it should, tell us so the right person can review it.
How to raise a complaint
Give us enough context to investigate.
Use the contact form and choose the closest enquiry type. State that your message is a complaint, include the service or brand concerned, what happened, dates where useful and the outcome you are seeking.
We will acknowledge the message and pass it to the appropriate person or organisation where the issue concerns a specialist site.
To be confirmed by the business: named complaints owner, acknowledgement target, response target, escalation route and any external redress route remain to be confirmed.